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HERE'S HOW YOU CAN RETURN/EXCHANGE UNWANTED ITEM(S)
We offer 90 days (from the date that you receive your package) to return or exchange unwanted items back to us if you are not satisfied with your purchase and we'll issue you a refund for your purchased price.
Our customer care team is the best in the industry, but don't take our word for it. Please contact us at firstname.lastname@example.org, so we can quickly start your return or exchange. We'll get back to you right away with all of the information you need.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Up to 30% of item's price deducted:
Items that are not in their original condition, are scratched,defective for reasons other than the seller's error.
Up to 50% of item's price deducted:
Items that are not in their original condition, are damaged, or are missing parts for reasons other than the seller's error.
Notice that we will NOT be responsible for the expedited shipping fee unless the wrong shipping method is used. Expedited shipping fee for unwanted items will be deducted from your total refund.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to:
Still have questions? We are here to help.
Call: 626-774-7007 MONDAY-FRIDAY 9AM-5PM PST